Privacy policy

Privacy Policy

Bravenda LLC operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect or Process

"Personal information" refers to information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect:

  • Contact details: Name, shipping address, billing address, phone number, and email address.

  • Financial information: Payment details including credit/debit card numbers (processed securely), transaction details, and payment confirmations.

  • Account information: Username, password, preferences, and settings.

  • Transaction information: Products viewed, items added to cart, purchases made, and return/exchange history.

  • Communications: Any inquiries or messages you send to our customer support team.

  • Device & Usage information: IP address, browser type, device identifiers, and how you navigate our Services.

2. How We Use Your Personal Information

We use your information to:

  • Provide Services: Process orders, manage payments, arrange shipping, and facilitate returns.

  • Marketing: Send promotional updates and display relevant advertisements (with your consent).

  • Security: Detect and prevent fraudulent or malicious activity.

  • Communication: Respond to your support requests and provide order updates.

  • Legal Compliance: Comply with applicable laws and enforce our terms.

3. How We Disclose Personal Information

We may share your information with:

  • Service Providers: Such as Shopify (our hosting platform), payment processors, fulfillment partners, and analytics providers.

  • Business Partners: For marketing and personalized advertising purposes.

  • Legal Requirements: When necessary to comply with law enforcement or protect our legal rights.

4. Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and databases. For more information, please read Shopify’s Privacy Policy.

5. Your Rights and Choices

Depending on your location (including rights under US state laws like CCPA/VCDPA), you may have the right to:

  • Access/Know: Request a copy of the data we hold about you.

  • Delete/Correct: Request that we update or remove your personal information.

  • Opt-out: Unsubscribe from marketing communications at any time.

6. Security and Retention

We implement industry-standard security measures, but please note that no method of transmission over the internet is 100% secure. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Children’s Data

Our Services are not intended for children. We do not knowingly collect information from individuals under the age of 18.

8. Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

  • Legal Business Name: Bravenda LLC

  • Business Address: 30 N Gould St Ste R Sheridan, WY 82801, UNITED STATES

  • Secondary Address: ST PETERSBURG, FL 33702

  • Customer Support Email: info@bravendallc.com

  • Customer Support Phone: +1 307 438 9070