FAQ

Frequently Asked Questions

Where do you ship?
We currently ship within the contiguous United States.

How long does order processing take?
Orders are usually processed within 1–2 business days, Monday through Friday, excluding public holidays.

How long does delivery take?
Estimated delivery time is usually 3–7 business days after shipment, depending on the customer’s location, carrier performance, and operational conditions.

Do you provide tracking?
Yes. Once an order ships, tracking information will be sent to the customer by email.

What is your return policy?
Eligible items may be returned within 30 days after delivery. To start a return, please contact us at info@bravendallc.com
 with your order number and reason for return.

What if my item arrives damaged, defective, or incorrect?
Please contact us at info@bravendallc.com
 with your order number and clear photos. Our support team will review the issue and provide an appropriate resolution.

Are your products medical devices?
No. Our products are intended for general wellness and relaxation purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or health condition.

How can I contact customer support?
Email: info@bravendallc.com

Phone: +1 307 438 9070
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET